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General Information:

Elie's Freehand Pipes: Elie Bosmans, 371 Chemin des Champignons, Lieu dit La Baysse, F - 24800 Vaunac, France.

Siren (company registration number): 799 573 233

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About warranty:

My A, and S-grade pipes (incl. Elie's metal pipes) may be returned unsmoked and by registered and insured mail only, within 3 days after arrival (online tracking as proof), if you are not satisfied about it. In that case, I cannot refund: shipping costs (yours and mine), nor handling costs, nor Paypal fees, nor taxes. If some kind of discount (example: free handling charges) or free goods have been given: they will also be substracted from the refund. A re-publishing fee (site) of 10,00 can also be applicable. Smoked pipes can only be returned if serious material flaws have appeared within three months after purchase. R (reject, low cost), estate pipes are not guaranteed. They are sold 'as is'.

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THIS CONVERTER GIVES THE RATES AT THIS VERY OWN MOMENT. DETERMINED BY THE FINANCIAL MARKETS. I HAVE NO SAY WHATSOEVER IN IT, I DON'T CONTROL WALL STREET. (If tomorrow, $1.00 = 1,00, as at the introduction of the , I would still get the same amount of money). Note: Paypal rates are around $0.05 more expensive than the official rates. Please, if you can, avoid payments by Paypal: it's the most expensive way of online payment for you and me.

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Payment

Non-Eurozone (USA, UK,etc.) customers are requested to pay by PayPal, and in Euros only.

Sorry, but I cannot accept any kind of checks. It takes too much time, and sending it involves too many risks. Moreover: European banks charge around 15-16% on clearing a foreign check, IF they even accept them.

Eurozone customers (customers who have the Euro as their national currency): please pay only by bank transfer. It is free of charge, according to EU laws. If you still insist on paying by PayPal, you need to add 5,00% to the total amount (shipping costs included) for PayPal fees. I'm sorry to have to take this measure, but my prices are already very sharp.

Reservations

Reservations are not made anymore, unless a non-refundable down-payment of at least 25% is done. Special, custom build orders can only be accepted after a down-payment of 50% has been made (not required for 'not-too-special-orders). Special orders under 120,00 (excl. shipping) can normally not be accepted anymore.

Shipping info

Your pipe or other order will be shipped after full payment has been received.

Minimum order is 50,00 (excl. shipping)

Orders above 75,00 (excl.shipping): only actual shipping costs +15%, which are the income taxes and health insurance that are calculated by the taxman on the raw invoice, so also on the shipping fees.  I work under a very simplified tax-system, designed for micro-enterprises.  Only 12,00 handling fees could (could) be added to a small order requiring making customs documents, although order picking, packing, communication with the customer, preparing customs documents, driving to the far away post-office, etc. etc. takes a lot of time.  Shipping will mostly always done registered and insured (insurance will be included in shipping fees.

Being a pro, I can only make a (be it small) profit on orders above 75,00 (excl. shipping). In the case of micro-orders: your parcel cannot be shipped immediately. In case I have other shipments to send or need to be in town for shopping, etc.: shipping is done. (I ship at least ones/2 weeks). If you need immediate shipping: 12,00 for driving to the post-office will be charged. This covers only a minor fraction of the real costs.

VERY IMPORTANT !!!

For a limited number of countries in the EU, I can offer cheap, fast and insured shipping (with tracking).
For other than those limited number of countries, like the USA, there is only one company available: La Poste (French Postal).  And they recently made a major change to their tariffs.  I was able to offer insured, registered shipping for a good price.  Unfortunately, La Poste has scrapped this shipping method to force customers into their less cheap fees if insurance and tracking is required.
Now, they offer 2 different shipping services: 'Colissimo', which they claim is very fast, with full tracking and insurance (supplement, according to the value).  Sign on delivery. This service however doesn't come very cheap (in comparison) if your order isn't considerable.
Then there is 'Delivengo', cheap but slower and tracking only available for 43 countries (USA included).  Destinations outside those 43 countries: tracking ends when the parcel leaves France. There is no possibility to pay for insurance on your parcel.  Sorry, but I will only ship by that cheaper service if you declare explicitly to not take any action against me via Paypal in case you didn't receive your parcel or the carrier damaged the goods. This agreement will be mentioned in the Paypal Payment Request. Proof of shipping and tracking code will always be provided.  Pipe-making has become a non-lucrative trade, and it would be unfair to put even more loss-making burden on the artisan. Please make your decision yourself, considering costs and benefits.
(Please note that FedEx, DHL, UPS, etc. are available in France, but you don't want to know their extremely high shipping fees.)


All pipes are packed with utmost care. If you don't trust it anyway, or you would like to have it proudly displayed at home or offer it as a nice gift: for 35,00 supplement you will receive your pipe in an adapted, upholstered nice wooden box. With my seal on it. There is no limit on this offer: it might even be an R-grade pipe. In case you order a wooden box: shipping prices are a bit higher, of course.


Important: Models of boxes may change from time to time. These are examples that are momentarily available. Boxes are chosen by me, in accordance to the model and size of the pipe."








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